Purchase Netgear ReadyNAS Duo 2-Bay (Diskless) Desktop Network Attached Storage RND2000

Over All Rating Reviews :

Made the mistake of buying this a couple of years ago, then shelved it for awhile. Now I've discovered that the Seagate drive shipped in it is bad and throwing an increasing crap-ton of SMART disk errors. Current non-beta firmware also has great behaviors like making shares you just renamed disappear (forcing a complete rewipe of the NAS to ever have a share by that name again), messing up created user accounts, etc. New beta firmware fixes some of that, but A) who knows to look for it? and B) who knows where to look for it? Not the average joe who just wants their NAS to work!

Customer support is absolutely terrible unless you're willing to troll message boards. The official support pages are contradictory and incomplete, and new versions of firmware are frequently only announced in forum messages. That, of course, is when they occur, since they insist on supporting every version of ReadyNAS to the beginning of time with a single firmware version, which takes the development cycle out to eons.

To be fair, the message board jedis are reasonably responsive (though I'm unclear if they all work for Netgear or are volunteers picking up the slack from this awful company) but for something that's ostensibly a failsafe solution, I don't trust it one little bit. Netgear has been churning out sheer crap for years, and it's a shame that ReadyNAS fell into their hole.

Two stars only because of the number of features and the user community. The hassle and lack of peace of mind isn't worth it though.

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