Promotion Netgear ReadyNAS Duo 2-Bay (Diskless) Desktop Network Attached Storage RND2000

Over All Rating Reviews :

Although I'm not an IT professional, I have considerable experience working with computers. After painfully experiencing data loss with a previous NAS product, I chose ReadyNAS because of Netgear's reputation, warranty and what I perceived was the likelihood of good product support. Six months after trying to set up a lousy ReadyNAS Duo in my home to house our documents and media, I WOULD NEVER BUY ANOTHER NETGEAR NAS product if it were the last company on earth.

To begin with, you better know a lot about computers if you even expect to get a windows or mac computer to even see this thing on a network, much less reliably store your files for you(much much less use advanced features like the iTunes Server!). Six months after purchase the product manual is STILL not available online. For example, there is NO WAY my wife, who is a very intelligent woman with great experience using microsoft office, email, and adobe photoshop, could have EVER POSSIBLY gotten this thing configured to even show up on one of our computers.

I originally set my device up as RAID 1, preferring to avoid any of that proprietary XRAID stuff. This week I accidentally happened to see that it had spontaneously switched itself to XRAID. Since there is no manual, and the web page interface is anything but intuitive, I called tech support. I had actually paid over $100 extra to extend my tech support after purchase, but only after being assured I would have access to senior level tech support 24/7. FALSE. I just spent over 45 minutes on the phone with several individuals from half way around the world. In addition to having to ask them repeatedly to speak up so I could hear them, it took that long for them to actually repeat back to me what my complaint was. All I wanted to know was how to switch the stupid thing back to RAID 1. After several instances of waiting on hold for 5-10 minutes at a time, I was given the conclusion that this would require a senior level technician, none of whom were available (so much for 24/7!), and would call me back tomorrow.

Ultimately, here I am six months after purchase with an expensive paper weight in my hands. Unfortunately I work long hours and have had little free time to devote to this project, which is why I have had to put up with this garbage for so long. I have copied files to it, been told I don't have access to the files I created, and struggled to use the included NTI Shadow to create backups of my machines which have failed for myriad reasons. For me, the ReadyNAS experiment has been an abject failure. I really wish G-technology offered a NAS product, because I have never had trouble with any of their devices, and their tech support has been a pleasure. I guess I'll try Seagate or LaCie next.

Get more detail about Netgear ReadyNAS Duo 2-Bay (Diskless) Desktop Network Attached Storage RND2000.


!: The Overton Window by Glenn Beck, James Daniels !: Comparison Capt Black Pipe !: Bed Skirt Decide Now !: Mission Style Living Room Furniture On Sale