Over All Rating Reviews :
Recently I purchased NetGEAR RNDP600E drive (or atleast tried to). This was a personal purchase for my home network. Since the day this drive arrived, I have had a very eventful and interesting experience with this purchase. I had to exchnage it twice before finally giving up on this drive. The story is as follows:-
The merchant uses a 3rd party drop shipper for selling this item. It means that the item is not sold by the merchant, but by a 3rd party. I do not know if this 3rd party gets all the rejected or returned stuff from NetGEAR or if NetGEAR just does not give a d**n about the products it sells, but the drive(s) I recieved were defective.
This is a $1200.00 product. From such an expensive product, I would expect that it would be build very well and would be simple to use (atleast as far as it's physical attributes are concerned).
This drive has 6 drive bays. The 1st drive I received had 4 out of 6 drive bays stuck. The second one I received as replacement had 5 out of 6 drive bays stuck and the third one had 6 out of 6 drive bays stuck.
I tried contacting NetGEAR about it, but they never responded to my emails (I wrote to their sales team at [...]. I do have a proof of delivery of my email). I called them and was told that they cannot do much except exchanging it and that I will have to pay the shipping! When I asked why do I have to pay shipping to exchange a brand new defective item, I was told it's the NetGEAR policy. Basically, NetGEAR couldn't care less about customers. They only want to make money selling poor quality products.
I ended up returning the item back to the merchant. I did ask their customer service rep if they would be kind enough to route my order to a different 3rd party drop shipper, but was told that they have regional agreements/contracts with the shippers and they cannot route my order to a different drop-shipper.
To sum it up, I'll not suggest anyone to purchase any NetGEAR products. Their customer service literally sucks and they do not care about the customers.
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